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PMSC service
The approach to customer service is a major differences between the Project Management Software Centre (PMSC) and Microsoft.
At PMSC we care greatly about our reputation for quality and about making our customers fully happy with the whole spectrum of our service level - a level which you would expect from a international company many times the size of ours. We are of a size which enables us to care about all our customers from the one man consultancy to the multi million pound turnover clients.
- PMSC only has one main product, Project Commander; it is focussed on project planning.
- PMSC is a UK based company, 95% of our business is here, and we offer a high level of commitment to the UK market - where we have a first class reputation for support.
- PMSC has a help line open 18 hours a day (and it is answered by humans - not an electronic messaging system); 99% of all queries are resolved in 2 minutes.
- PMSC has knowledgeable construction software experts on its help desk.
- Any bugs (few are found) are corrected immediately and the client's software updated.
- PMSC offers high quality but relatively low cost training at your offices on a nation-wide basis, using our own dedicated trainers.
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